1. Introduction

PTC ("we," "our," "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase our products.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, and billing information provided during purchase or account creation.
• Order Information: Details of products purchased, order history, payment methods, and transaction records.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs.
• Communication Data: Records of your correspondence with us, including customer service inquiries, feedback, and reviews.
• Device Information: Hardware model, operating system, unique device identifiers, and mobile network information.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders, including shipping and delivery.
• Communicating with you about orders, products, promotions, and customer service inquiries.
• Improving our website, products, and services based on usage patterns and feedback.
• Preventing fraud and ensuring the security of our platform.
• Complying with legal obligations and enforcing our terms of service.
• Sending marketing communications (with your consent), which you can opt out of at any time.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party vendors who assist us in operating our website, processing payments, and fulfilling orders.
• Shipping Partners: Logistics companies that handle the delivery of your orders.
• Legal Authorities: When required by law, court order, or government regulation.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption for data transmission, secure storage systems, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand your preferences, remember your settings, and analyze website traffic. You can control cookie settings through your browser preferences. Disabling cookies may limit some features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access and receive a copy of your personal data.
• The right to correct inaccurate or incomplete information.
• The right to request deletion of your personal data (subject to legal obligations).
• The right to withdraw consent for marketing communications at any time.
• The right to lodge a complaint with a data protection authority.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Order-related information is typically retained for a period consistent with applicable tax and commercial regulations.

10. Children's Privacy

Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@carelies.com
Phone: +91-9449786855
Address: #93, CITB Plots, Royal Road, Hubli 580024